Lead Technical Resource
Dan has 10 years of experience in the banking industry. He began working for Fiserv directly after finishing his schooling at Doane College, where he obtained a Management Information Systems degree. At Fiserv, he spent 5 years in the customer support area and 5 years in the Quality Control area, working on the item processing delivery system products. Within the delivery system support area, he was responsible for the deployment, training and support for products to Fiserv customers. He also trained new hires in installing and supporting products. He also helped develop and maintain the online knowledge base, and created the review process for product documentation. Within the Quality Control area, he became a product specialist for several delivery systems, including Transaction Content Manager (TCM) and Transaction Content Specifications (TCS). For those delivery systems, he managed the products through the Software Development Lifecycle (SDLC). This involved solidifying product requirements and functionality before product release, verifying product integrations, and creating and executing detailed plans to certify the implementation of products.
Additionally, Dan has his certification in Information Technology Infrastructure Library (ITIL) Foundations, which is a set of practices for IT service management (ITSM). This practice focuses on aligning IT services with the needs of business. He has increased experience with change management practices from an ITIL perspective. He has developed processes, procedures, security considerations, business continuation plans and metric report materials for organizational change management.
Dan also has experience as an IT consultant focusing on office hardware and software support.