by Brandy Nielson | Aug 30, 2023 | Peak Wins
Recently Peak worked with an institution looking to standardize and maximize their use of the Integrated Teller application. Throughout the Optimization we discussed how to most effectively use Integrated Teller and reviewed current specifications and practices. Along...
by Brandy Nielson | Aug 4, 2023 | Peak Wins
Customer data and account set up is one of the most critical and important things in the banking industry. Collecting appropriate data and documenting relationships appropriately is what drives customer service and ongoing cross-sell efforts. Many banks today find...
by Brandy Nielson | Mar 20, 2023 | In the Press
Peak Consulting is pleased to announce the expansion of the BSA/AML Consulting Services business line. Troy Jordahl is a welcomed addition to the team, which also includes Jen Bierlein-Oline. Troy will be providing FCRM Consulting services and brings an expertise in...
by Brandy Nielson | Jan 18, 2023 | In the Press
Timothy began his banking career in 2005 and has held teller, customer service, and deposit operations positions before joining Fiserv in 2014. At Fiserv, he started in Application Support for Business Process Manager (BPM) and Integrated Teller, eventually...
by Brandy Nielson | Dec 20, 2022 | Peak Wins
In 2022, the FDIC issued guidance that re-presented unpaid transactions, commonly referred to as NSF items, should NOT be subject to an NSF charge if the bank assessed a fee the first time the item was presented for payment. The practice of charging a fee the second...
