Are your current sweeps not being set up correctly or consistently? Peak’s customized training package can help! This package can empower your current sweep staff to utilize the Fiserv Premier® system features and better your overall sweep experience.
Deposit Consulting Services
Our Peak Deposit Consulting team will help you increase efficiency while at the same time maximize the investment you have already made with your core provider. Our Deposit team is backed with almost two decades experience working for Fiserv. We deliver everything from a full blown Deposit Efficiency Engagement, to Conversion Consulting, to simple best practice advice on Retirement Reporting. Look below to find a detailed list of our services…
Deposit Core Optimization
We find that most Deposit Operations teams are spending a lot of time fixing non-posts and doing manual processes each day. We work with you to review your specifications and deposit processes to explore process improvements and efficiency gains. We provide insight from years of working with financial institutions. Let PEAK consultants unlock those enhancements you’ve been dreaming of and evaluate your system configuration for maximum productivity. We can also provide a detailed summary of findings with a roadmap of where we think you should focus your energy.
IRA Processing Review
Are you manually creating letters for your IRA customers? Are you doing extra work in January to make sure all necessary customers receive their RMD notices with the correct amount? Do you have a large number of Customer Exceptions? Are you finding that adjustments are necessary every year at tax time? We can review your IRA processes and procedures with you to make sure you are utilizing all of the features available. We can also help you build new procedures to use going forward. Let us help you automate some of those manual processes and update your procedures to make your IRA processing more efficient.
Are Safe Deposit Boxes taking too much time out of your already busy schedule? We can assist you with Safe Deposit Box payment processing procedures and specification setup. Some of the features that are available in SDB that we can help you implement include late charges, key deposits, discount codes and rent refund options.
We can provide a review of your Exception Item Processing specifications and procedures. We can also assist you with automating the daily decision making process on your Exception Items by helping you implement or update your Decision Plans. Are you looking to offer an Overdraft Privilege Program? We can help you with the implementation process and offer best practice advice.
Sweep Processing Review and Training
Are your current sweeps not being set up correctly or consistently? Peak Consulting can help! We find that when it comes to sweeps, rather basic or complex, institutions are not fully utilizing their software. Perhaps due to lack of fully understanding the process, or not knowing about specific features that are already build into the core. We provide training to educate staff on the most consistent ways to set up the different types of sweeps.
The Fiserv Premier® system has added several new features to create a more dynamic sweep environment for customers. Peak can show you how to utilize these features and better your overall sweep experience. We can also spend time reviewing your sweep examples and ensure the funds are sweeping as intended by the customer and your institution.
DDA Analysis Training
DDA Analysis is used for business checking accounts to analyze their profitability for your financial institution. We can help you understand how DDA Analysis works and assist you in setting up Analysis on accounts. We will review the Analysis Codes with you to find the best option for your Financial Institution and provide training on the options available to create analysis addenda for the charges that should be included in analysis.
Name and Address Merge Project Assistance
Do you have multiple name and address records for each individual making it difficult to find the correct account? Peak can help you evaluate your current data and strategize the best way to move forward with a name and address cleanup project. We can provide training on name and address merging along with assistance to complete the project. We will also help with procedures for new names and addresses going forward.
Transaction Management Training and Review (TMS)
If you are still posting entries every day in a block, stop the madness! TMS allows the bank to automate the block process and put in place additional security controls. Best of all, TMS is part of the core contract. Now, that also means that if you are not using TMS you are not taking advantage of your investment. PEAK takes you beyond the typical “Loan/Deposits Blank Templates” to give you a system even your auditors will approve of. TMS offers many unused features like separated security groups, associated templates, and a review functionality that allows the bank to identify and approve transactions before they post. Let PEAK design and build better TMS templates to remove many of the day to day inefficiencies associated with transaction processing
Project Management Services
Do you have a large list of projects that keeps getting longer and longer? This is common in a lot of banks that we work with. Peak can provide subject matter expertise through implementation of designated projects. We can provide training and consultative services for each core related project. We can assist with formalized project plans, resource requirements and time estimates.
Deposit Best Practice Engagement
We look into your specifications and deposit processes to explore process improvements and efficiency gains. We provide insight from years of working with financial institutions. Let PEAK consultants unlock those enhancements you’ve been dreaming of and evaluate your system configuration for maximum productivity. We have found that most of our clients are not using the system to the full potential and have manual processes in place causing non-posts and manual work each day. We can also provide a detailed summary of findings with a roadmap of where we think you should focus your energy (optional).
Deposit Specification Review
When was the last time you went through your specifications? Maybe the last time you converted? At most financial institutions, this is the case. We provide a comfortable environment to review your specific specification settings and review the options that you have available. Whether you need training for newer staff or just want to review your settings and options, we can help you.